- Refund Policy
- 1. General Policy
- 2. Eligible Refund Scenarios
- Technical Issues: If our product fails to function as described due to technical problems on our end
- Service Unavailability: If our service becomes unavailable for extended periods without notice
- Billing Errors: If you were charged incorrectly or multiple times for the same purchase
- Account Issues: If your account was compromised or accessed without authorization
- 3. Non-Eligible Scenarios
- Account suspensions or bans from third-party games
- Changes in game anti-cheat systems
- User error or misunderstanding of product functionality
- Buyer's remorse or change of mind
- Violation of our Terms of Service
- Requests made after the subscription period has ended
- 4. Refund Request Process
- Contact our support team at [email protected] within 7 days of your purchase
- Include your order number and detailed explanation of the issue
- Provide any relevant screenshots or evidence
- Wait for our team to review your request
- 5. Refund Processing
- Refunds will be processed to your original payment method
- Processing time may vary by payment provider (typically 3-10 business days)
- Your account access will be immediately revoked
- Any unused subscription time will be forfeited
- 6. Partial Refunds
- Amount of service used
- Time elapsed since purchase
- Specific circumstances of the request
- Good faith efforts to resolve issues
- 7. Chargebacks
- Immediate account termination
- Permanent ban from our services
- Legal action if deemed fraudulent
- 8. Service Credits
- Account credits for future purchases
- Extended subscription periods
- Alternative product access
- Upgraded service tiers
- 9. Subscription Cancellation
- You may cancel at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- No refund is provided for the current billing period
- You retain access until the subscription expires
- 10. Contact Information
- Email: [email protected]
- Subject Line: "Refund Request - [Order Number]"
- Response Time: Within 48 hours
Due to the digital nature of our products and services, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.
Refunds may be considered in the following situations:
Refunds will typically not be provided for:
To request a refund:
We aim to respond to all refund requests within 48 hours.
If your refund is approved:
In some cases, we may offer partial refunds based on:
Important: Initiating a chargeback without first contacting our support team may result in:
Please contact us first to resolve any issues before involving your payment provider.
As an alternative to monetary refunds, we may offer:
For recurring subscriptions:
For refund requests or questions about this policy:
Last updated: January 25, 2025